Frequently Asked Questions (FAQ)

How do I place an order? 

Placing an order is simple! Browse our store, add your desired items to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment details. If you need help, our customer support team is always available to assist you. 

What payment methods do you accept? 

We accept all major credit cards (Visa, MasterCard, American Express) and PayPal for secure online payments. Our encrypted payment gateway ensures your information is protected at all times. 

Can I modify or cancel my order? 

Orders are processed quickly to ensure fast delivery, so modifications or cancellations may not always be possible. If you need to make changes, contact us immediately, and we’ll do our best to assist you. 

How is my order shipped? 

We work with trusted shipping carriers to deliver your orders safely and on time. Delivery times vary based on your location and the shipping method you select. 

What is your return policy? 

We offer a 30-day return policy for eligible items. To qualify, items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer. 

Do you ship internationally? 

Yes, we ship to most countries around the world. International shipping costs and delivery times vary by location. Please note that customs duties and taxes may apply, which are the responsibility of the recipient. 

What if my item arrives damaged or defective? 

We’re sorry to hear that! Contact our customer support team right away with details and photos of the issue. We’ll promptly arrange for a replacement or refund. 

Can I return sale items? 

Sale items are generally final sale and cannot be returned or exchanged unless they are defective or damaged upon arrival. We recommend reviewing the product details carefully before purchasing. 

If you have any other questions, feel free to reach out to our friendly support team—we’re here to help!